If you checked with Next to find out whether you had PPI between 29 June 2019 and 29 August 2019, you can still make a PPI complaint, providing you do so as soon as you receive a response from Next, even if this response is received after the deadline. I checked with Next to see if I had PPI before the deadline of 29 August 2019, but the deadline has now passed – can I still make a complaint? An example of circumstances that we may consider exceptional are a death of a close family member, or serious ill health, just before the deadline. We will assess the information and evidence you provide to us and make a decision. We will also ask you to provide us with suitable evidence. If you feel that exceptional circumstances have prevented you from making a complaint in time, we will ask you to explain the circumstances and let us know why they have prevented you from complaining in time. If you believe that exceptional circumstances have prevented you from making a complaint before this date, you can contact us using the details shown above – please note however that you will be asked to provide suitable evidence. Generally, if you didn’t make a complaint to us before this date, you can no longer claim money back for your Next PPI policy. The deadline to raise a new PPI complaint, set by the Financial Conduct Authority (FCA), was 29 August 2019. There are several Ombudsman schemes in the UK and Ireland that provide consumers with a free, independent service for resolving disputes between firms and their customers.įind out which Ombudsman to contact, if you choose to do so.Ĭopies of PA(GI) complaint handling reports can be made available upon request.Īm I too late to raise a new PPI complaint? If you have received a final response from us and are unhappy with the outcome of our investigation, or if we have not given you our final response within eight weeks and you are unhappy with the time we are taking, you can ask an independent Ombudsman to review your complaint. What if you are unhappy with our response to your complaint? This number is a low call rate, although costs can vary between telecom providers.Įmail - You can email us, but please be aware that emails are not 100% secure. Phone - As a first step, please call us on 02 between 9.00am and 5.00pm, Monday to Friday. We will ask you to fully explain the reasons why you have been unable to make a complaint before the deadline of 29 August 2019 and provide us with suitable evidence. If you think that genuine exceptional circumstances apply in your case, you can raise your complaint in any of the following ways. Online - Chat with an advisor at Speak to an Advisor - Online SupportĮmail - Send an email to - Contact Next on 03 (Monday to Friday 8am-9pm / Saturday 9am-5pm / Sunday 9am-2pm) If you would like to check whether you had PPI on your Next account, you can check for free by contacting Next directly using one of the contact methods below: How you can check if you had PPI on your Next account Please note, PA (GI) stopped underwriting PPI policies in December 2004, so any Next Directory Credit Account taken out after January 2005 would not have had PPI included. Among these was the clothing retailer Next Retail Limited, which sold the policies in connection with its Next Directory Credit Account. We will ask you to provide evidence to support the fact that you have been unable to make a complaint before the publicised deadline.īetween 19, PA (GI), which was a wholly-owned indirect subsidiary of Royal & Sun Alliance (R & SA) Group, sold creditor insurance policies, which included Payment Protection Insurance (PPI) through third party agents. If you feel you have genuine exceptional circumstances which have prevented you from making a PPI complaint before this deadline, you can contact us as explained below, and we will consider your case. Generally, if you didn’t make a complaint to your PPI provider on or before 29 August 2019, you can no longer claim money back for PPI by complaining to providers or the Financial Ombudsman Service. The Financial Conduct Authority (FCA) set a deadline of 29 August 2019 for PPI complaints and delivered a nationwide communications campaign to raise awareness of this deadline among consumers.
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